Last Updated: May 29, 2025
Who We Are
Our website is https://aedinstitute.com. We sell AED equipment, training resources, and related services.
What We Collect
When you make a purchase or create an account:
- Name, billing address, and shipping address
- Email address and phone number
- Payment details (processed securely — we do not store full card numbers)
- Order history and purchase details
When you contact us:
First name, organization name, email address, and phone number submitted through our contact form. This information is used solely to respond to your inquiry.
When you browse our site:
- IP address and browser type (used for security, tax estimation, and fraud prevention)
- Products viewed and cart contents (via cookies)
Cookies
We use cookies to:
- Maintain your shopping cart across sessions
- Remember your login if you have an account
- Support site functionality and security
You can disable cookies in your browser settings. Some site features may not function correctly without them.
How We Use Your Information
- Process and fulfill orders
- Send order confirmations and shipping updates
- Handle refunds, complaints, and support requests
- Process payments and prevent fraud
- Respond to contact form inquiries
- Meet tax and legal obligations
- Improve our store and services
Third Parties We Share Data With
Payments
We accept credit/debit cards, Google Pay, and Apple Pay, processed through WooPayments (powered by Stripe). We do not store full payment card details. See the Stripe Privacy Policy for details.
Shipping
To fulfill orders, your shipping address and order details are shared with our shipping carriers, which may include UPS, FedEx, USPS, and DHL.
Accounting
Order data is shared with QuickBooks for financial record-keeping and tax compliance.
Analytics
We use Google Analytics (via Google Site Kit) to understand how visitors use our site. This may collect anonymized data including pages visited, time on site, and general location. See the Google Privacy Policy for details.
We do not sell your personal information.
Who on Our Team Has Access
Administrators and Shop Managers can access order and customer information to fulfill orders, process refunds, and provide support.
Data Retention
We retain order information for 7 years for tax and accounting purposes. Account profile data is retained until you request deletion. Contact form submissions are retained only as long as needed to resolve your inquiry.
Your Rights
You may request:
- A copy of the personal data we hold about you
- Correction of inaccurate information
- Deletion of your data (except where required for legal or accounting purposes)
Contact us at it@aed808.com to submit a request.
Children’s Privacy
Our site is not directed at children under 13 and we do not knowingly collect data from minors.
Embedded Content
Some pages may include embedded content from third-party services. These services operate under their own privacy policies and may collect data independently.
Contact
For privacy-related questions: it@aed808.com
